Koen's CRM Blog

Koen's CRM Blog

Bringing craftsmanship to the CRM trade

Top 3 Most Popular Posts of 2016

2016 was a wonderfull year in which a lot of new things happened. Both in my personal life and in the world of CRM (e.g. the launch of Dynamics 365). The CRMGiant website has been upgraded (both in look as in backend). The site will be built up further in …

My vision on Digital Disruption in 2017

As an IT consultant, implementing Microsoft products, I am constantly confronted with Digital Disruption. Guiding SME’s on how to handle all these new technologies is one thing, exploring the full benefits of the “4th industrial revolution” is something else. Let alone creating a “digital vision” in which companies can evolve. …

ClickDimensions Release Update (V8.2.0) is pretty amazing!

Under the motto “Studying new technologies is the key to future succes” I have familiarized myself with ClickDimensions (and forgot to blog for a while). ClickDimensions is a solution for Dynamics CRM or as I officially need to call it: Dynamics 365. I got really interested in the product features as …

Did you know about …The Dynamics 365 SMB offer?

With all the changes in Dynamics 365, people get lost in the new pricensing models and transition offers that Microsoft showers around. Browsing the countless powerpoints, I came upon an offer which is especially interesting for Small and Medium sized companies, called the “Dynamics 365 SMB offer”. So if you …

Retiring MB5-705: Managing Microsoft Dynamics Implementations

Blog-free summer has passed and new Dynamics CRM certifications have been obtained. But as I was researching which Dynamics CRM exams were retiring (as to not take an exam on a certification that will retire in 3 months), I noticed that the only “SureStep” exam is scheduled to retire at the …

Integration with Oracle and Salesforce? Yes Please! Resco’s Mobile CRM Summer Update

This has little to do with Dynamics CRM itself, but it is remarkable for every CRM consultant that Resco Mobile CRM is now also available for Dynamics CRM’s competitors, Oracle (Sales Cloud, part of Oracle CX solutions) and Salesforce. As a consequence all CRM parties will be battling with the …