Outlook category-based tracking in server-side synchronization

Microsoft has announced Outlook category-based tracking with the Dynamics 365 app for Outlook. This ought to bridge the gap between Dynamics 365 App for Outlook, the future of Dynamics 365 and Outlook integration, and the legacy Outlook add-in Dynamics 365 for Outlook. You can read the official blogpost “Introducing Outlook …

Let the acquisitions begin!

A few weeks ago, I was visiting Steve Sydee’s presentation “Get the profits, avoid the pitfalls – Building a successful Dynamics practice” on Extreme 365. One of his main points he tried to make was this: “you need to differentiate as the competition has and will be growing.  Partnerships will …

Back in business!

Alright, after 2 months of a blog-sabbath I’m back with new posts and new ideas on where to take this blog in 2018. A lot of stuff has happened during these last few months, leaving me unable to blog, but stay tuned as the best stuff still has to come. How …

Bye bye Dynamics 365 for Outlook (“Outlook add-in”)!

At the end of June, Microsoft announced that Dynamics 365 for Outlook (“Outlook add-in”) is deprecated with the July 2017 update for Dynamics 365. The Outlook add-in is a legacy feature that has been around for a while. Microsoft provided more details regarding this announcement on the Microsoft Dynamics 365 Team …

Bye bye Parature! Hello Dynamics 365 for customer service!

After a $100M acquisition in 2014, Microsoft has announced the retirement of Microsoft Parature. Existing customers will be migrated to Microsoft Dynamics 365 for Customer Service. Below you can read the official statement: To our valued Partners, On behalf of Microsoft Dynamics 365, we want to thank you for your …