CRM 2015 Outlook Plugin Trouble

A few days ago I was trying to install the Outlook Plugin for CRM 2015 on a customers pc. As this is usually a no-brainer and does not involve a lot of technical mumbo-jumbo, just make sure you get the right 32/64 bit version and connect it with the right credentials to your CRM online organisation, I was not expecting a lot of trouble…

Boy, was I wrong! After running the configuration manager for the plugin, I kept receiving an error which kept me from installing it. After checking the error logs, I noticed this piece:

NativeError:61b8 HResult 80040e2f Message: A duplicate value cannot be inserted into a unique index. [ Table name = MetadataSchema.EntityClientStatistics,Constraint name = PK__MetadataSchema.EntityClientStatistics__00000000000007A9 ]

After consulting my electronic brain (read: Google), I stumbled upon following post on which Dustin_Domerese ended his answer with “In my instance this turned out to be the PluginProfiler solution causing the issue.  I uninstalled the PluginProfiler solution from CRM and this resolved my error.  I would have never found this without your post!  Thanks again.” . As the rest of the post mainly concerns an on premise installation in which you can write SQL statements, this peaked my interest.

Uninstalling the PluginProfiler did allow me to install the Outlook Plugin on the pc, but I can only guess to what twisted logic was behind this.

EDIT: Mike Adler has confirmed that this fixed the issue for him too and that MS Support is aware of this issue. It should be fixed with the next update rollup. But to which rollup (the Outlook Plugin or the CRM environment) this refers is not clear to me.

EDIT 2015-03-03: Curious how to configure your Outlook Plugin for Dynamics CRM 2015? You can find it out here:

10 Comments

  1. Pingback: CRM 2015 Outlook Plugin Trouble – The sequel | Koen's Dynamics CRM Blog

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  3. Pingback: CRM 2015 Outlook Plugin Trouble – The sequel | Koen's Dynamics CRM Blog

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