Is Chome breaking D365 or is D365 breaking Chrome?

I’ve recently received the following email from the Microsoft Dynamics 365 Customer Engagement Team


We have detected an issue on your Dynamics 365 instance that we need your help to resolve. This may help improve your organization’s service performance and overall experience. 

Description:
We identified issues in which users may be unable to navigate to several settings, and experience intermittent form load issues when using Chrome browser versions 75.0.3770.80 and 75.0.3770.100.  

Action Needed:
We have replicated this issue and verified that this can be resolved temporarily by:  
1. Using earlier versions of Chrome, e.g. Chrome version 74 and below.
2. Download Chrome Beta version 76 via link below.
3. Using a different internet browser.

For further information please see Download Chrome Beta version 76.
Please contact Dynamics Customer Support and reference ticket 126634044 if you need further assistance. 

Sincerely,
The Dynamics 365 Customer Engagement Team


So I checked my current version and it seems to be the reason of the issues I’m having:

Google Chrome is up-to-date
Versie 75.0.3770.100 (Officiële build) (64-bits)

I was wondering if anybody else is facing these issues?

EDIT: This post seems to have attracted a lot of attention and you can read comments from other users on LinkedIn: https://www.linkedin.com/feed/update/urn:li:activity:6555053497719537664/

3 Comments

  1. Rafael Batista

    I am facing this issue at the moment for a client’s project.
    When using Chrome on the unified interface. I go to Advanced Settings and try to display the list of systemusers, the navigator displays the waiting frame for a long time. Same result happens when trying to see the Bulk delete Jobs of the Developer ressources. I had to switch to Edge navigator to prevent this issues.

  2. Yes, we were facing some strange issues like sometimes the “lookups” controls would show “object object”, instead of the actual value. The settings navigation was also failing from time to time. We were not sure about the exact cause until we see this same email from Microsoft and the solutions they mentioned worked for us 🙂

  3. Hi,

    My colleague had the same problem:

    We have detected an issue on your Dynamics 365 instance that we need your help to resolve. This may help improve your organization’s service performance and overall experience.

    Description:

    We identified issues in which users may be unable to navigate to several settings, and experience intermittent form load issues when using Chrome browser versions 75.0.3770.80 and 75.0.3770.100.

    Action Needed:

    We have replicated this issue and verified that this can be resolved temporarily by:

    1.Using earlier versions of Chrome, e.g. Chrome version 74 and below.
    2.Download Chrome Beta version 76 via link below.
    3.Using a different internet browser.
    For further information please see Download Chrome Beta version 76.

    Please contact Dynamics Customer Support and reference ticket 126634044 if you need further assistance.

    I tried the beta, it works, but after installing there will be an extra instance of Chrome on your laptop.

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