Tablet and phone support for Microsoft Dynamics CRM 2015

tablet and phone

Tablet support

You can access Microsoft Dynamics CRM data from tablet devices in different ways. Apps for Windows 8, Apple iPad, and Android tablets are available to run Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015. Alternatively, CRM can be accessed using the device’s preferred browser for those devices described here. Tablets not specifically mentioned here can typically use Microsoft Dynamics CRM for phones. Tablet support requires Microsoft Dynamics CRM Online Fall ‘13 or later, or Microsoft Dynamics CRM 2015.

CRM for tablets support

Tablet browser support

For on-premises deployments of Microsoft Dynamics CRM 2015, the mobile apps require an Internet-facing deployment of Microsoft Dynamics CRM Server that uses claims-based authentication.

The mobile apps are compatible with the devices and operating systems that they are specifically designed for. These apps may not be compatible with other mobile devices such as smartphones or other tablet devices that are not listed here.

Accessing Microsoft Dynamics CRM from a web browser on an Apple iPad or Android tablet provides a similar experience to accessing from a web browser on a desktop or laptop computer. However, some features are not available, including:

  • Yammer
  • Reports
  • Customization/Editors
  • System Settings
  • Advanced Find
  • Process dialogs
  • Lync presence


Phone support

Access data from Microsoft Dynamics CRM Online or Microsoft Dynamics CRM 2015 with your mobile phone using one of the following methods.

  • Microsoft Dynamics CRM phone apps. Download the app for your phone.
  • Microsoft Dynamics CRM for phones. Use your phone’s preferred web browser.

The following smartphone operating systems are supported with Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015.

CRM for phones support

Disclaimer: this text is part of the “Administering CRM 2015 for online and on-premises”-Guide, I have not written this myself and do not claim any ownership of it. Moreover this document is provided “as-is”.

UPDATED 2015/05/25 with information from the official Microsoft KB (ID: 3019557)

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