What are “unsupported by Microsoft” Customizations in Dynamics CRM?

Well, first of all what does it mean to use “unsupported by Microsoft” Customizations in Dynamics CRM? “Unsupported by Microsoft” means exactly what it says: you can’t get support about APIs or programming practices from Microsoft. They (Microsoft) don’t test them and they don’t know if something they change will break them. They can’t …

Hierarchy security model in CRM2015: Manager Hierarchy and Position Hierarchy

While reading the “Administering CRM 2015 for online and on-premises”-Guide, I found this nice explanation of the new security model in CRM 2015, which makes understanding it more easily. Intro The hierarchy security model is an extension to the existing Microsoft Dynamics CRM security models that use business units, security roles, …

Pricing calculation (Opportunities, Quotes, Orders, Invoices)

When going over the system settings in Dynamics CRM 2013/2015 you might encounter something called “Set pricing calculation preference” (you can find this under the “sales” tab). As the description states: “use system pricing calculation”, a user might be curious to what this does. Well, the explanation is simple, these …