A new player joins the party: the Dynamics 365 service admin

Office365 roles

If your a functional consultant like me, you have been stuck sometimes with your delegated admin user role and the restrictions that come with it, trying to configuring a new instance or manage an instance. Microsoft announced on the TechNet blog post “Administer Dynamics 365 without global admin rights” the new role.

You asked for a role allowing you go give a user the priveleges to administer your Dynamics 365 instances, but not necessarily the entire Office 365 tenant. That role is now here – its called the Dynamics 365 service administrator

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A Dynamics 365 (online) service admin cannot do functions restricted to the Office 365 global admin such as manage user accounts, manage subscriptions, access settings for Office 365 apps like Exchange or SharePoint.

Users with the Dynamics 365 (online) service admin role can:

  • Sign in to and manage multiple Dynamics 365 (online) instances. If an instance uses a security group, a service administrator would need to be added to the security group in order to manage that instance.
  • Perform admin functions in Dynamics 365 because they have the Dynamics 365 system admin role. The service admin must be assigned a Dynamics 365 license

Please find below details of what priveleges the the various Office 365 roles have

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1) Yes with Dynamics 365 system admin role
2) Only in Dynamics 365 admin center

The Dynamics 365 (online) service admin can manage instances of version 8.1 (Microsoft Dynamics CRM Online 2016 Update 1) or later.

The TechNet page “Use the Dynamics 365 service admin role to manage your tenant” shows another matrix of what’s available with the various Office 365 roles.

Office 365 role / feature Backup & restore Sandbox copy Configure new instances Manage an instance Add Dynamics 365 licenses Approve Dynamics 365 emails Access support requests Access Service health Access Message center
Office 365 global admin Yes Yes Yes Yes Yes Yes Yes Yes Yes
Exchange admin n/a n/a n/a n/a n/a Yes with Dynamics 365 system admin role n/a Yes Yes
Office 365 service admin No No No No No No Yes Yes Yes
Office 365 user with Dynamics 365 system admin role* Yes No No Yes No Yes No Only in Dynamics 365 admin center No
Dynamics 365 service admin with Dynamics 365 system admin role Yes Yes Yes Yes No Yes Yes Yes Yes

A new role, a new set of possibilities and restrictions.

2 Comments

  1. Pingback: Hosk’s Top Dynamics 365 Articles of the week – 14th – August – Hosk's Dynamic CRM Blog

  2. Pingback: Hosk’s Top Dynamics 365 Articles of the week – 14th – August - Microsoft Dynamics CRM Community

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