Dynamics CRM and User Experience (UX)

One of my CRM giants, Jukka Niiranen, has posted a great post on User Experience (UX) and Dynamics CRM; “10 Tips for Designing a Great User Experience in Dynamics CRM” Today, I wanted to add a few more insights to his post and expand on it a bit more. The …

What are “unsupported by Microsoft” Customizations in Dynamics CRM?

Well, first of all what does it mean to use “unsupported by Microsoft” Customizations in Dynamics CRM? “Unsupported by Microsoft” means exactly what it says: you can’t get support about APIs or programming practices from Microsoft. They (Microsoft) don’t test them and they don’t know if something they change will break them. They can’t …

Pricing calculation (Opportunities, Quotes, Orders, Invoices)

When going over the system settings in Dynamics CRM 2013/2015 you might encounter something called “Set pricing calculation preference” (you can find this under the “sales” tab). As the description states: “use system pricing calculation”, a user might be curious to what this does. Well, the explanation is simple, these …