The problem with articles on CRM (even written on Forbes)… Well, they suck!

Yes, it is quite brutal to say this, but somebody should. I see a general downward trend of the quality of articles on CRM software. These posts are purely written to ‘capture’ lost people, who are looking for information on CRM, and offer no added value whatsoever. These posts have been …

Dynamics CRM and User Experience (UX)

One of my CRM giants, Jukka Niiranen, has posted a great post on User Experience (UX) and Dynamics CRM; “10 Tips for Designing a Great User Experience in Dynamics CRM” Today, I wanted to add a few more insights to his post and expand on it a bit more. The …

“Help! I can’t change my field’s name!” – How to modify your label translations in 3 steps

One of my clients had a problem lately. He wasn’t able to change the name of one of the fields on the account form. To give a bit more background to his story, you should now that the base language of the system is English and the users are Dutch. …